The New BPJS Kesehatan Chat Experience

Introducing the seamless and intuitive chatbot with complete response report

Key Results

40

Days to go live

>2 Mn

Engaged Users

50%

Error Mitigation Potential

About the Brand

BPJS Kesehatan is a legal entity formed to organize healthcare insurance program in Indonesia. Serving all citizens across the nation, BPJS Kesehatan ensures all Indonesians to receive health services.

Background

Customer servicing has always been a challenge for all brands, as it requires a good understanding of user experience. As the government's nationwide healthcare insurance body, BPJS Kesehatan continuously aims to simplify its service citizens of Indonesia that can be accessible anywhere and easy to use, and chat-based servicing is the essential way to be optimized.

Solution

1ENGAGE System Integration Services - customized development

The #ImpactfulResult

Enhanced customer experience with button options to reduce errors
Complete customer response report at every step
24/7 customer servicing

What They Said

1ENGAGE's solution has revolutionized our billing reminder system. Their expertise in integrating WhatsApp for detailed billing information and their swift deployment within 40 days has exceeded our expectations. The engagement rate of over 2 million users showcases the effectiveness of their solution.